HTC Calling Features

Choose any three features for FREE with any loyalty plan. Features are $5.00 each with phone service only.

Click on any calling feature to see instructions for how to use the feature

CALL FORWARDING

You don’t have to miss important calls even if you’re away from home. This service allows you to forward your incoming calls to another telephone number. You can initiate call forwarding by entering the code and the destination number for forwarded calls. The service is deactivated by dialing another code. Any applicable charges are the responsibility of the forwarding telephone number.

To use Call Forwarding:

  1. Press
  2. Wait for the 2nd dial tone
  3. Enter the number to which you want your calls forwarded
  4. Listen for two short beeps to confirm activation.

To deactivate Call Forwarding:

  1. Press
  2. Listen for two short beeps plus dial tone to confirm deactivation.
CALL WAITING

Don’t let your phone line get tied up and stay busy. With Call Waiting, you can receive an incoming call even when you’re already on the phone. You’ll be notified of an incoming call by the sound of a tone.

To switch between waiting calls.

  1. Press hook/flash.

CANCEL CALL WAITING

For phone calls during which you don’t wish to be interrupted by Call Waiting tones, you can temporarily deactivate the Call Waiting service. Cancel Call Waiting is also useful for computers hooked to the internet via a regular phone line; Cancel Call Waiting will prevent your being bumped off-line by a Call Waiting tone.

To activate Cancel Call Waiting:

  1. Press
  2. Listen for three beeps and a steady dial tone
  3. Dial the number you wish to reach.
  4. Cancel Call Waiting will remain in effect for the duration of one phone call. At the termination of this call, the Call Waiting function automatically resumes.
DO NOT DISTURB

Stop unwanted calls from ringing your line by effectively screening the receipt of incoming calls. The subscriber activates the service with a personal identification number (PIN) code.

While the service is active, all incoming callers will first receive a dial tone. Then, the caller must enter the subscriber’s PIN in order for the call to go through.

To use Do Not Disturb:

Enter to activate.

To deactivate Do Not Disturb:

Enter

THREE-WAY CALLING

This feature enables a third party to be added to a two-way conversation without operator assistance.

To add a third party to your conversation:

  1. Press hook/flash
  2. Wait for the dial tone and enter the desired phone number
  3. After connecting with the third party, press hook/flash again.

Three-way calling does not work on incoming calls. During three-way conversations, Call Waiting is temporarily deactivated. It automatically reactivates at the end of the three-way conversation.

CALL SCREENING*

(Selective Call Rejection)

Call Screening allows you to create a list of phone numbers from which you do not wish to receive calls. The service rejects all calls from numbers on your list and routes them to an announcement informing the callers that you are not currently receiving calls. Now you can block calls from people with whom you do not want to speak, and enjoy more security and privacy.

To use Call Screening:

  1. Press
  2. Listen to the voice instructions that will guide you through the steps of how to:
    1. Turn Call Screening on/off
    2. Make changes to your Call Screening list.
      • Press in order to repeat the instructions.
      • Press in order to turn Call Screening on/off
      • Press in order to delete a number from your Call Screening list. (Dial 11 for rotary phone sets.)
      • Press in order to review the numbers on your Call Screening list
      • Press in order to add a number to your Call Screening list (Dial 12 for rotary phone sets)
      • Press in order to delete numbers from your Call Screening List. (Dial 11 for rotary phone sets.)
      • This feature available for local calling area only.
  3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Call Screening’s voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party’s number):
    1.  Hang up, then lift the receiver and listen for the dial tone
    2. Press and listen for instructions
    3. Press

Remember:

The Call Screening feature will override any number on other lists such as Priority Ringing.

PREFERRED CALL FORWARDING

(Selective Call Forwarding)

This feature differs from standard call forwarding in that it allows the subscriber to create a list of directory telephone numbers that are to be call forwarded. Only the numbers that the subscriber puts on a special screening list will be forwarded to the specified destination number. This feature is especially advantageous to a subscriber who is expecting an important call(s) and/or is going to a location that does not have toll-free dialing access to the local exchange.

To use Preferred Call Forwarding:

  1. Press
  2. Listen to the voice instructions that will guide you through the steps of how to:
    1. Turn Preferred Call Forwarding on/off
    2. Make changes to your Preferred Call Forwarding list.
      • Press If you want to repeat the instructions
      • Press If you want to turn Preferred Call Forwarding on/off
      • Press If you want to delete a number from your Preferred Call (Dial 11 for rotary phone sets.)
      • Press If you want to review the numbers on Preferred Call Forwarding list
      • Press If you want to add a number to Preferred Call Forwarding list (Dial 12 for rotary phone sets)
      • Press If you want to delete all numbers from your Preferred Call Forwarding list
      • Press If you want to delete only the anonymous entries on the list
  1. Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded:

Press If you want to confirm the forward-to number

Press If you want to change the forward-to number

REMOTE ACTIVATION OF CALL FORWARDING

You don’t have to wait until you get back to your home or office to activate or deactivate Call Forwarding. Simply call a dedicated directory number, input your own directory number followed by a security code, and then follow the appropriate Call Forwarding procedure to activate/deactivate a Call Forwarding feature.

To activate Remote Call Forwarding:

  1. Dial the special access number 706-377-1414.
  2. Dial your telephone number (number to be forwarded).
  3. Dial your PIN followed by the # key.
  4. Dial
  5. Dial the “forward to” number, including I+ area code if required, followed by the # key.
  6. When you hear short tones, call forwarding is activated.

To cancel Call Forwarding:

  1. Dial the special access number 856-1414.
  2. Dial your telephone number (number that was forwarded).
  3. Dial your PIN followed by the # key.
  4. Dial
  5. When you hear short tones, call forwarding is cancelled.

To change your PIN:

  1. Press for activation tone.
  2. Enter NEW passcode followed by the # key.
  3. When you hear short tones, passcode has been changed.

Please note:

Upon activation of remote call forwarding your feature defaults to a universal PIN. To customize your PIN number follow Change instructions.

REPEAT DIALING

(Automatic Callback)

End the pain of redialing busy numbers with Repeat Dialing. This feature allows you to do other things while your phone continues to redial the number for you. You’ll be notified by a special ring when the busy line becomes available. When you pick up your phone, you’ll automatically be connected to the number you’re trying to reach.

To activate Repeat Dialing:

  1. If the number you call is busy, hang up
  2. Lift the receiver and dial
  3. Hang up the phone
  4. When the line is free, you will hear a short-short-long ring
  5. When you lift the handset, your call will automatically be placed.
ANONYMOUS CALL REJECT

Tired of telemarketers? This service will let you block most incoming calls that do not come through with an identifiable name or number. These kinds of calls will be routed to an announcement that tells the caller that no calls will be accepted from sources who have chosen to prevent the display of their telephone numbers and names.

To use Anonymous Call Rejection:

  1. Press to activate.
  2. Press to deactivate.
CALLER ID WITH CALL WAITING

Caller ID with Call waiting allows you to know the source of your waiting calls. As with other Caller ID services, the customer must have a type two terminal device or telephone for this feature to work.

To use Caller ID with Call Waiting:

  1. Normal Call Waiting tones alert you to an incoming call
  2. Your conversation will be interrupted for less than one second while Caller ID collects information on the incoming call.
  3. Caller ID information appears on your display.
  4. Use normal Call Waiting procedures to answer or disregard the code.
BLOCKING

Blocking provides the customer with the ability to label his or her telephone number as private and thus restrict its delivery and availability to the called party.

Calling Number Delivery – Per Call Blocking

If you choose not to have your own number sent to someone with Caller ID, you can activate per call blocking at no charge by dialing on your touch-tone phone, or 1167 on a rotary phone, before you dial your call. Even if you have a non-published or unlisted number, you need to dial the blocking code before placing a call to prevent your number from being displayed.

Calling Number Delivery – Per Line Blocking

Customers in Georgia may receive per line blocking (at no charge) which prevents the calling name and number from being delivered to Caller ID customers. Therefore, some calling names and numbers may not be displayed on Caller ID units.

Important:

If you have per line blocking, you can temporarily un-block your line by dialing before making a call. Your name and /or number will then be displayed to people with Caller ID service on that one call.

VOICE MAIL MESSAGING MENU

Note: Your Voice Mainlbox Number is your telephone number including the area code

Main Menu

Message Retrieval

Date and Time

Mailbox Setup

Help

Message Retrieval Step 1

New Messages

Saved Messages

Delete Messages

Message Retrieval Step 2

Play

Keep and Go to Next Message

Delete and Go to Next Message

Save as New

Forward the Message to Another Mailbox

Skip Backward in the Message

Pause and Continue

Skip Forward in the Message

Return to Main Menu

Help

Mailbox Setup

Greeting Options

Change Password

Notification Options

Enable or Disable Auto Login

Return to Main Menu

Greeting Menu

(after selecting Greeting Options from Mailbox Setup Menu)

Listen to Greeting

Re-Record Greeting

Delete Greeting

Pick New Greeting (Optional Feature)

Return to Main Menu

Help

PROVISIONS OF SERVICE
  • Calling Features are available to residential and business subscribers served by central switching offices designed to provide the Calling Features.
  • Calling Features are available to one party main telephone service, with the exception of coin service.
  • No assurance can be given that transmission will be fully satisfactory during conference and call forwarding calls.
CALL HOLD

This feature allows you to put any call-in-progress on hold. Once you’ve placed a call on hold, you’re able to make an outgoing call on the same line. You can also answer waiting calls, consult privately with another party, and change phones or extensions.

To use Call Hold:

  1. Press hook/flash, Or dial the second number
  2. Press hook/flash again to switch back to the first call.
CALL WAKE-UP

To enable a regular reminder call through the handset

To use Call Wake-Up:

  1. Dial the appropriate access code (see below)
  2. An announcement will prompt the user to dial the desired time, in 24-hour clock format, followed by
  3. An announcement will prompt the user to dial the repeat option code (see below) followed by
  4. The options are every Monday (1) to every Sunday (7), every weekday (8) and every day (9)
  5. An announcement will confirm that the reminder has been set, with the option to cancel at this point if desired.

Regular reminders conflict if they are set the same time and their repeat options have a day in common. It is not possible to configure conflicting regular reminders.

The default access codes for this service are as follows:

  1. To enable an individual reminder, press
  2. To disable all individual reminders, press
  3. To disable one individual reminder, press
  4. To check individual reminders, press
  5. To enable a regular reminder, press
  6. To disable all regular reminders, press
  7. To disable one regular reminder, press
  8. To check regular reminders, press
SPEED DIALING 8 & SPEED DIALING 30

Speed Dialing 8 feature enables quick and easy access to a maximum of eight (8) predesignated telephone numbers-all of which can be dialed using a one digit code. With Speed Dialing 30, up to thirty (30) predesignated telephone numbers can be accessed by a two digit code.

To use Speed Dialing:

  1. Press for Speed Dialing 8
    or for Speed Dialing 30
  2. After the two beeps, enter a speed dial code number (between 2 and 9 for dialing 8; or between 20 and 49 for dialing 30)
  3. Enter the number you wish to call and then press

(Please note: If you have Voice Mail as a feature, you cannot use the # 8 as a speed dial code number.)

CALL RETURN

(Automatic Recall)

This service automatically returns the call of the last person who dialed your number. Ever have to dash into the house after running some errands or jump out of the shower to catch the phone and find the caller has already hung up? This feature makes it easy for you to reconnect after you dry off.

To use Call Return:

  1. Press (For rotary subscribers dial 1169)
  2. Listen for an announcement, and hear the number of the last party to call you
  3. If you do not wish to return the call, hang up
  4. If you wish to return the call:
    1. Press
    2. Listen for ringing
    3. Wait for answer.
  5. If the line is busy:
    1. Listen for announcement telling you the number is busy
    2. Hang up
    3. Notice the short-short-long ring when the line is free
    4. The call will automatically be made when you lift the handset.

To cancel Call Return:

  1. Press and listen for tone or announcement.

Remember:

  • There is no time limit for returning a missed call, but you will only be able to return the last incoming call you received.
  • If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.
  • After a call during which you hear a Call Waiting tone, you can use Call Return to return to the Call Waiting number.
CALLER ID

(Calling Number Delivery)

This feature identifies the ten digit number of the calling party; it allows the subscriber to decide whether or not to answer the call and also allows the user to develop a specialized greeting. If the calling party’s number is not available for forwarding, the user’s device will show “Unknown”, “Out of Area” or “Private”. Caller ID displays can also store the numbers of people who called, even while you were out. To use this feature, you must have a type two terminal device or telephone to display the number. The installation, repair, and technical capability of the equipment to function with this service is the sole responsibility of the customer.

To use Caller ID:

  1. Wait for the second full ring of your phone
  2. The following information will appear on your display:
    • Calling Number
    • Date
    • Time
PRIORITY RINGING

(Distinctive Ringing/Call Waiting)

Priority Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. If you also have Call Waiting, you will hear special Call Waiting tones when called from numbers on your list.

To use Priority Ringing:

  1. Press
  2. Listen to the voice instructions that will guide you through the steps of how to:
    • Turn Priority Ringing on/off
    • Make changes to your Priority Ringing list.

* See above to make changes to your Priority Ringing list.

When Priority Ringing is turned on:

  • A short-long ringing pattern or tone signals a call made by a number on your list
  • Normal ringing or Call Waiting tones signal a call made from any other number.
FIND ME, FOLLOW ME

This service provides a way for you to configure additional numbers that will be rung instead of or as well as your own number, any of which can answer the call. Basic or Enhanced service available.

To activate Find Me, Follow Me:

  1. Press for activation tone.

To cancel Find Me, Follow Me:

  1. Press for activation tone.
SPECIAL CALL ACCEPTANCE

(Selective Call Acceptance)

This feature allows you to create a list of phone numbers from which you will accept calls. Calls from any number not on your list will be blocked and routed to an appropriate message.

To use Special Call Acceptance:

  1. Press
  2. Listen to the voice instructions which will guide you through the steps of how to:
    • Turn Special Call Acceptance on/off
    • Make changes to your Special Call Acceptance list.

Press if you want to repeat the instructions

Press if you want to turn on Special Call

Press if you want to delete a number from your Special Call Acceptance list (Dial 11 for rotary phone sets.)

Press if you want to review the numbers on your Special Call Acceptance list

Press if you want to add a number to your Special Call Acceptance list

CALLER ID DELUXE

(Number and Name Delivery)

This feature identifies the ten digit number and main listed name of the calling party; it allows the subscriber to decide whether or not to answer the call and allows the user to develop a specialized greeting. If the calling party’s number and/or name are not available for forwarding, the user’s device will show “Unknown”, “Out of Area”, or “Private”. To use this feature, you must have a type two terminal device or telephone to display the number and name. The installation, repair and technical capability of the equipment to function with this service is the sole responsibility of the customer.

TEEN SERVICE

This feature makes it possible for a subscriber to have

more than one telephone number on the same telephone access line. Each telephone number has its own individualized ring. While the service may utilize as many as three (3) additional telephone numbers on the same telephone access line, only one (1) conversation may be conducted at any one time. In order to set up Teen Service, call HTC at (706) 376-4701.

VOICE MAIL

Voice Mail from HTC helps you enjoy the most important things in your life. Our Voice Mail guarantees you won’t miss a call — if you are away from home, on the phone, or just don’t feel like answering.

  • Experience crystal clear clarity
  • Save important messages
  • Access messages from anywhere

Accessing Your Messages from the phone subscribed to the service:

  1. Dial 706-377-1199 or press .
  2. Enter your PIN and then . Your PIN will be a default of four zeros (0000) until you change it.
  3. The system will inform you of the number of messages you have waiting for review.
  4. Follow the automated instructions using the messaging menu.

Accessing Your Messages from a different phone:

  1. Dial 706-377-1199 or press .
  2. Press .
  3. Enter your 10-digit mailbox number.
  4. Enter your PIN and then .
  5. The system will inform you of the number of messages you have waiting for review.
  6. Follow the automated instructions using the messaging menu.

HTC is not responsible for subscriber PINs. If your PIN is lost or forgotten you will be assessed a nominal fee to re-establish your mailbox and PIN.

Recording Your Greeting:

  1. Access your voice mailbox.
  2. Press for the mailbox setup menu.
  3. Press for greeting options.
  4. Press to record your greeting.
  5. Record your greeting and then press .
  6. Press to return to the main menu.

Change your PIN:

  1. Access your voice mail box.
  2. Press for the mailbox setup menu.
  3. Press to change your password.
  4. Enter your new password and then press .
  5. When prompted to verify the password, enter it again and then press .

Retrieve Messages:

  1. Access your voice mailbox.
  2. Your first new message may play immediately. If not press to listen to your messages. You will hear the announcement “You have X new messages and X saved messages.
  3. Press to listen to the new messages.
  4. Press to listen to saved messages.
  5. Exit Voice Mail System.
  6. Hang up.

Important: If you subscribe to per line blocking, you must temporarily unblock your line by dialing *82 before accessing the Voice Mail system, allowing the system to recognize your telephone number as a valid user.

TOLL CONTROL

Subscribers who subscribe to Toll Control have the ability to dial an authorized code and override the Toll Restriction on a per call basis. Subscribers to this feature are allowed to access the toll network through the use of a feature access code and a special 4 digit PIN. This feature does not affect incoming and local calls. When a toll call is attempted on the subscriber’s line prior to dialing the access code and PIN, the call completion will be denied.

To make a toll call with Toll Control:

  1. Dial number listen for stutter dial tone
  2. Enter your PIN#
ANCILLARY INFORMATION

If a call is forwarded to a number that is not toll free, any applicable charges are the responsibility of the subscriber to call forwarding.