HTC Internet Support
Before contacting HTC for technical assistance, you may try to power cycle (turn off and on) your DSL or cable modem and then power cycle your PC and router if you have one. If the problem does not resolve and you are still experiencing problems, please call our technical experts.
Call HTC Commercial Services at 800.276.3925 or 706.376.4701 for technical assistance.
Once a question, complaint or report of trouble is lodged with HTC, HTC will respond within one (1) business day.
Broadband Cable Internet Service
Broadband Cable Internet Service provides greater bandwidth for your communication needs: faster throughput, bringing you the data you need more efficiently; shared data and voice, providing seamless communication with your friends and family. These connections will require you have a PC or laptop equipped with a network card to take advantage of your faster connection to the Internet. HTC will provide a modem to connect your primary computer to the broadband connection. HTC currently uses Motorola modems and MTAs. Please contact our Internet support team if you experience any problems with your cable broadband service.
A Broadband DSL connection requires a DSL modem. HTC uses Comtrend modems. These modems are preconfigured with data that maintains your connection. At no point should you reset these modems unless instructed by a trained HTC Support Technician. The DSL Sync light should always be solid green. Please contact our Internet support team if you are experiencing problems with your DSL service.
Many customers have several computers in their households. Your broadband connection can be shared between these properly equipped devices. A broadband router is often employed to share several hardwired connections. Please keep in mind this physically requires an Ethernet cable running from the router to each computer and plan accordingly. A network switch can also be used in place of router, but only with a DSL connection.
SecureIT Services provides a set of computer protection services that focus on stopping and eliminating Internet security threats without any user interaction. These services provide fully managed virus and spyware protection, automated Microsoft Windows updates, an integrated pop-up blocker and ongoing hard drive maintenance and optimization for faster computer performance.
Wireless Internet Networks allow you to use your high speed connection anywhere in your home or office. Most wireless networks consist of primarily two pieces of equipment, a wireless router and a modem. The modem is supplied by us and supplies the high speed connection. A wireless router allows multiple computers to share that connection with or without wires. Additionally the computers that will be connecting wirelessly must have a wireless adapter that enables it to connect to the network. Wireless routers and adapters are available from HTC or other retailers.
Setup is simple; in most cases simply connecting the Ethernet cable coming from the modem to the internet port on the router and ensuring that the router has power will get your network up and running. If more settings are required or your connection is not functioning properly our internet support staff will be glad to help.
At what speed should I connect?
Your connect speed is affected by several variables. These being the phone line (quality, distance and weather), your modem (type and speed), server modems (type and speed supported) and installed drivers (both hardware and software). Because of all these factors, you should not expect your connection speed to be exactly the same as the speed listed on your modem. To determine what speed you should be able to connect, contact us or call HTC technical support.
What is my HTC Email Address?
Your Email address is in the form of firstname.lastname@example.org. For example, if your username is ‘johndoe’ then your email address is email@example.com. HTC’s email address for internet questions is firstname.lastname@example.org.
How do I send and receive emails?
There are two ways to access your mail box. One is through our website. The other requires you to have an email program that will allow a POP3 connection. The programs that HTC supports are provided with Windows 95/98/ME/2000/XP (Internet mail, Outlook Express, Windows Messaging). The browser software usually has a mail program that comes with it. To send and receive mail, you may need to read the documentation that came with the program or try the online help menu.
Wireless Installation Instructions
- Take the included Ethernet cable and connect one end into the back of the modem in the port labeled “INTERNET”.
- Connect the other end of the cable into the port on the back of the router labeled “WAN”.
- Go to the computer you are attempting to connect wirelessly.
For Windows XP
- Open “Connect to a Network” by clicking the network icon on the bottom right-hand of the screen.
- In the list of available wireless networks, click on your wireless SSID, and then click “Connect”.
For Windows VISTA/7/8
- Right click on the network connection icon on the bottom right of the screen, then click “View Available Wireless Networks”.
- In “Connect to Wireless Network”, under “Available Networks”, click on your wireless SSID, then click “Connect”.
- Click on the Airport icon and select your wireless SSID.